3A: Surviving or Thriving: A P.E.P. Talk for Stronger Teams and Effective Operations

Judy Connelly, RN, MSN, SPHR


The ever-growing challenges facing hospice leadership, management and operations require determination and purposeful actions focused on strong HR management and retention, efficient operations and creating an environment of trust, accountability, quality and excellent service. Ultimately, our success as leaders and managers revolve around educating and developing staff with a strong awareness of their role in achieving great outcomes, while facing shorter lengths of stay, a demanding referral base and financial expectations. These challenges are blended with regulatory scrutiny, publicly reported outcomes and nursing shortages. This presentation will discuss the many aspects related to these issues in an effort to provide insight and 'take home' concepts to improve efficiencies, process practice and quality outcomes.

By the end of the session, learners will be able to:

  • Gain applicable knowledge related to various leadership practices
  • Understand the implications of HR methods used to acquire and retain strong team members
  • Identify strategies to facilitate efficient and effective processes